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HPE Proactive Care 24x7 Software Service technical support - for VMware vSphere with Operations Management Enterprise Plus - 3 years
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. HP Proactive Care uses HP Remote Support Technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of HP Remote Support Technology is required to receive full delivery and benefits from this support service.

PN : U7G10E

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VMware vCenter Lab Manager (v. 4) licence + 1 Year 9x5 Support - 1 processor
VMware vCenter Lab Manager allows IT to provide non-IT users with on-demand access to shared virtual resources. Application owners, development and testing teams, support and training organizations can create, deploy and reconfigure multi-tier system configurations in seconds. Self-service management with policy-based access control reduces administrative burden and infrastructure management costs, and empowers businesses to deliver new or updated applications rapidly and with greater agility.

PN : TD428AAE

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HPE Critical Advantage L1 technical support - for VMware View Premier Add-On - 5 years
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA includes proactive and reactive support for the products in your IT environment. CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you've purchased from HP. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment.

PN : U1D42E

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VMware vCloud Suite Advanced licence + 5 Years 24x7 Support - 1 licence
VMware virtualization has helped customers dramatically reduce capital expenses through server consolidation. It has improved operating expenses through automation, and it has minimized lost revenue with reduced planned and unplanned downtime. Today enterprises also need better time to market for their products and services. Business units demand rapid access to IT resources and applications. To support these goals, IT teams need to be more agile while ensuring that datacenters can be fully monitored, managed and protected. With vCloud Suite, VMware enables customers to achieve the full benefits of a private or hybrid cloud - increased responsiveness, simplified operations and the best service-level agreements (SLAs) - with a single package. vCloud Suite Standard - get started with infrastructure as a service. Deliver software-defined datacenter services, including networking and security within virtual datacenters, and enable rapid, managed access to virtual resources.

PN : P9U24AAE

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HPE 24x7 Software Technical Support technical support - for VMware vSphere Enterprise Edition - 5 years
HPE Software Technical Support provides comprehensive remote software support services for Hewlett Packard Enterprise software products and selected third-party software products. With HPE Software Technical Support, your IT staff receives fast and reliable access to HPE Global Support Centers. Hewlett Packard Enterprise technical resources work with your IT team to provide advice on software features and use, help with problem diagnosis and resolution, and identify software defects. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.

PN : UR751E

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HPE Critical Advantage L3 technical support - for VMware vShield Security suite w/3 Years 9x5 Support - 5 years
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA includes proactive and reactive support for the products in your IT environment. CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you've purchased from HP. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment.

PN : U0E74E

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VMware vRealize Operations Enterprise licence + 5 Years 24x7 Support - 25 OS instances
Automate IT operations management, manage performance and gain visibility across physical and virtual infrastructure with VMware vRealize Operations (vROps, formerly vCOps).

PN : K8X54AAE

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HPE Proactive Care 24x7 Software Service technical support - for VMware vSphere with Operations Management Enterprise - 5 years
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. HP Proactive Care uses HP Remote Support Technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of HP Remote Support Technology is required to receive full delivery and benefits from this support service.

PN : U6GV5E

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HPE 24x7 Software Technical Support technical support - for VMware vSphere Enterprise Plus Edition - 3 years
HPE Software Technical Support provides comprehensive remote software support services for Hewlett Packard Enterprise software products and selected third-party software products. With HPE Software Technical Support, your IT staff receives fast and reliable access to HPE Global Support Centers. Hewlett Packard Enterprise technical resources work with your IT team to provide advice on software features and use, help with problem diagnosis and resolution, and identify software defects. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.

PN : US386E

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HPE 24x7 Software Technical Support technical support - for VMware vCenter Server Foundation - 4 years
HPE Software Technical Support provides comprehensive remote software support services for Hewlett Packard Enterprise software products and selected third-party software products. With HPE Software Technical Support, your IT staff receives fast and reliable access to HPE Global Support Centers. Hewlett Packard Enterprise technical resources work with your IT team to provide advice on software features and use, help with problem diagnosis and resolution, and identify software defects. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.

PN : US129E

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VMware vSphere with Operations Management Standard licence + 1 Year 24x7 Support - 1 processor
The VMware vSphere enables IT to increase control through service-level automation. VMware vSphere, the industry's first cloud operating system, dramatically reduces capital and operating costs and maximizes IT efficiency - with the freedom to choose any application, OS, or hardware. VMware vSphere Standard offers basic consolidation of applications to slash hardware costs while accelerating application deployment.

PN : D9Y35A

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VMware vShield Application with Data Security product upgrade licence + 3 Years 9x5 Support - 25 virtual machines
Protect applications in the virtual datacenter from network-based threats with VMware vShield App. Get deep visibility into network communications and enforce granular policies with security groups. Eliminate the hardware and policy sprawl with a cost-effective solution that offers better-than-physical security.

PN : BC426A

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