HPE Foundation Care 24x7 Service Post Warranty extended service agreement - 1 year - on-site
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.

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HPE 24x7 Software Technical Support technical support - for HPE Insight Control Environment for BladeSystem - 5 years
HPE Software Technical Support provides comprehensive remote software support services for Hewlett Packard Enterprise software products and selected third-party software products. With HPE Software Technical Support, your IT staff receives fast and reliable access to HPE Global Support Centers. Hewlett Packard Enterprise technical resources work with your IT team to provide advice on software features and use, help with problem diagnosis and resolution, and identify software defects. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.

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HPE Critical Service technical support - for HPE P9000 Performance Advisor - 5 years
HP Critical Service brings you the best of both worlds: expert proactive services to keep your mission-critical multivendor hardware and software available 24x7 - plus fast reactive support for seamless resolution whenever unforeseeable problems crop up. This HP Care Pack service helps you understand and avoid the causes of downtime, meet your availability-level commitments, and enjoy the multiple benefits of collaboration with a true IT support partner.

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HPE Proactive Care Next Business Day Service Post Warranty extended service agreement - 1 year - on-site
Marketing description is not available.

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HPE Proactive Care Next Business Day Service Post Warranty extended service agreement - 1 year - on-site
Marketing description is not available.

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HPE Proactive Care 24x7 Service with Defective Media Retention Post Warranty extended service agreement - 1 year - on-site
Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For hardware products, the HP Proactive Care portfolio offers distinct hardware service levels. The HP Proactive Care portfolio also offers the same service levels with the inclusion of hardware defective media retention (DMR). For eligible products, the DMR service feature option allows the customer to retain a defective hard disk or eligible SSD/Flash drive that the customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the DMR service option. For software products, HP Proactive Care Service provides software support 24 hours per day, 7 days per week including HP holidays.

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HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty extended service agreement (renewal) - 1 year - on-site
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Foundation Care Next Business Day Service Post Warranty extended service agreement - 1 year - on-site
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Foundation Care Call-To-Repair Service Post Warranty extended service agreement - 1 year - on-site
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Proactive Care 24x7 Service Post Warranty extended service agreement - 1 year - on-site
HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

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HPE Foundation Care 24x7 Service with Defective Media Retention extended service agreement - 5 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

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HPE Foundation Care 24x7 Service with Defective Media Retention extended service agreement - 5 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

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