HPE Foundation Care Software Support 24x7 technical support - for HPE 3PAR 8200 Application Suite - 5 years
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer.

PN : H7J34A5#YV0

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HPE Critical Advantage L2 extended service agreement - 3 years - on-site
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA includes proactive and reactive support for the products in your IT environment. CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you've purchased from HP. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment. CA also includes flexible proactive service credits that grow as your total investment in the CA Service grows within your IT environment. The account team will then use these credits to provide further proactive services that are selected for your IT environment based on your specific needs. Also, you have the option of purchasing additional CA proactive service credits, in case you need additional proactive services to be performed by the account team. CA includes reactive support for your hardware and software, as well. When problems occur, you will receive rapid response from the HP Global Mission Critical Solution Center (GMCSC), whose staff members are trained to provide advanced technical support and are familiar with your specific IT environment. For hardware issues, the GMCSC will dispatch trained hardware specialists to resolve incidents on site, if required.

PN : HK776A3#7XE

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HPE Foundation Care Next Business Day Service extended service agreement - 5 years - on-site
Offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time.

PN : H7J32A5#XDR

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HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention extended service agreement - 5 years - on-site
Marketing description is not available.

PN : U5XE1E

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HPE Data Protector media
Data Protector offers a broad compatibility with multivendor platforms, applications operating systems, libraries, disks and topologies. It supports a comprehensive list of backup clients and backup device servers to extract application data and protect it onto backup drives and tape libraries. Additional database and application agents provide support for specialized backup approaches, such as online, open-file or zero-downtime backup integrations. HP data protection software reduces backup and recovery complexity and cost by protecting virtual and physical applications - whether you have one server or thousands. From a central console, HP Data Protector gives you disk and tape data protection that eliminates the need for multiple application, server and backup tools. Simple snapshot functionality fully automates recovery down to the exact second, and frees you from restrictive backup windows. Sophisticated multi-site reporting validates your backup and restore processes - and proves SLA compliance. Centralized management and a flexible licensing structure can reduce your cost of ownership by as much as 70 percent.

PN : Q2L90AAE

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HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention extended service agreement - 3 years - on-site
Marketing description is not available.

PN : U5XQ3E

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HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention extended service agreement - 5 years - on-site
Marketing description is not available.

PN : U5WW5E

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HPE Data Protector Library extension licence + 1 Year 24x7 Support - 61-250 slots
HP Data Protector Software automates high performance backup and recovery, from disk or tape, over unlimited distances, to enable 24x7 business continuity and improve IT resource utilization. Data Protector Software responds to the pressure for lower IT costs and greater operational efficiency by offering acquisition and deployment costs which are 30 – 70 % less than competition. Extensive scalability and features for continuous backup and recovery operations enable growth with a single product. A superb solution, no other software can integrate better with the HP market-leading line of StorageWorks disk and tape family of products, as well as with other heterogeneous storage infrastructures.

PN : Q2M80AAE

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HPE Proactive Care Next Business Day Service Post Warranty extended service agreement - 1 year - on-site
Marketing description is not available.

PN : U4VM2PE

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HPE Proactive Care Advanced 24x7 Software Service technical support - for HPE Intelligent Management Center (IMC) IPSec/VPN Manager Software - 3 years
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. HP Proactive Care uses HP Remote Support Technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of HP Remote Support Technology is required to receive full delivery and benefits from this support service.

PN : U5QB8E

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HPE Support Plus 24 extended service agreement - 5 years - on-site
Marketing description is not available.

PN : HA110A5#QV6

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HPE Critical Service extended service agreement - 5 years - on-site
HP Critical Service (CS) is a comprehensive support solution designed for businesses that run mission-critical applications and cannot tolerate downtime without a significant business impact. CS offers an integrated set of proactive and reactive services and utilizes an ITIL-based framework of proven, integrated processes to help you improve availability and performance across your IT infrastructure. CS provides an assigned account team composed of highly trained IT professionals. This team will form close working relationships with designated members of your IT management staff and will conduct an assessment of your IT infrastructure in order to gain a clear understanding of your IT infrastructure, your IT goals, and your overall business objectives. The assessment’s results are used to design a strategy and an account support plan that aligns CS with your overall IT and business goals. Subsequently, your account team meets with you quarterly to discuss progress against the account support plan and to help maintain ongoing alignment with your business goals.

PN : HA112A5#2SR

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