HPE Critical Service extended service agreement - 5 years - on-site
If downtime creates serious business consequences for your company, you need a support solution that helps you improve service levels through direct access to experts and provides up-front avoidance and rapid responses to problems. Learn how to reduce business risk, improve service levels, avoid downtime, proactively manage and embrace change, and experience the best service in the industry. Enhance the benefits with add-ons such as Critical Service Enhancement for SAP for proactive support and problem-solving; and HP Expanded ITSM Improvement Service for operational improvement advice from an ITIL-certified consultant to improve operational efficiently and implement continuous improvement.

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HPE Foundation Care Next Business Day Service extended service agreement - 3 years - on-site
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Foundation Care 24x7 Service extended service agreement - 3 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

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Vision Solutions Double-Take Move for Windows Cluster Migrations subscription licence (60 days) - 1 server
Vision Solutions Double-Take Availability is a proven, simple, scalable high availability solution for Windows and Linux that defends your business' profitability and reputation by providing protection from data loss and downtime. Double-Take Availability's real-time, asynchronous byte level replication efficiently and securely replicates entire servers or select data to another server located anywhere on the planet or in the cloud so that your business can quickly and easily recover from an outage. Network independence and bandwidth efficiency allow Double-Take Availability to be run on any network without the need for dedicated resources or special hardware.

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HPE Foundation Care 24x7 Service extended service agreement - 3 years - on-site
HPE Foundation Care 24x7 Service—Offers 24x7 service, including on Hewlett Packard Enterprise holidays, with a four-hour on-site response time for hardware and a two-hour response time for software.

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HPE Critical Service with Defective Media Retention extended service agreement - 3 years - on-site
HP Critical Service (CS) is a comprehensive support solution designed for businesses that run mission-critical applications and cannot tolerate downtime without a significant business impact. CS offers an integrated set of proactive and reactive services and utilizes an ITIL-based framework of proven, integrated processes to help you improve availability and performance across your IT infrastructure. CS provides an assigned account team composed of highly trained IT professionals. This team will form close working relationships with designated members of your IT management staff and will conduct an assessment of your IT infrastructure in order to gain a clear understanding of your IT infrastructure, your IT goals, and your overall business objectives. The assessment’s results are used to design a strategy and an account support plan that aligns CS with your overall IT and business goals. Subsequently, your account team meets with you quarterly to discuss progress against the account support plan and to help maintain ongoing alignment with your business goals.

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HPE Proactive Care Advanced 24x7 Service extended service agreement - 3 years - on-site
Marketing description is not available.

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HPE Proactive Care Next Business Day Service Post Warranty extended service agreement (renewal) - 1 year - on-site
Marketing description is not available.

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HPE Proactive Care 24x7 Service with Defective Media Retention Post Warranty extended service agreement - 1 year - on-site
Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For hardware products, the HP Proactive Care portfolio offers distinct hardware service levels. The HP Proactive Care portfolio also offers the same service levels with the inclusion of hardware defective media retention (DMR). For eligible products, the DMR service feature option allows the customer to retain a defective hard disk or eligible SSD/Flash drive that the customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the DMR service option. For software products, HP Proactive Care Service provides software support 24 hours per day, 7 days per week including HP holidays.

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HPE Foundation Care 24x7 Service Post Warranty extended service agreement - 1 year - on-site
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Proactive Care 24x7 Service Post Warranty extended service agreement - 1 year - on-site
HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

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HPE Critical Service technical support - for HPE P9000 Continuous Access Journal - 3 years
HP Critical Service brings you the best of both worlds: expert proactive services to keep your mission-critical multivendor hardware and software available 24x7 - plus fast reactive support for seamless resolution whenever unforeseeable problems crop up. This HP Care Pack service helps you understand and avoid the causes of downtime, meet your availability-level commitments, and enjoy the multiple benefits of collaboration with a true IT support partner.

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