HPE Foundation Care Next Business Day Exchange Service extended service agreement - 5 years - shipment
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention extended service agreement - 3 years - on-site
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HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention extended service agreement - 5 years - on-site
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For each HP Proactive Care Service level, HP provides all the core problem prevention service features.

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HPE Foundation Care 24x7 Service Post Warranty extended service agreement - 1 year - on-site
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.

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HPE
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HPE Foundation Care Call-To-Repair Service with Defective Media Retention extended service agreement - 4 years - on-site
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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VMware vCloud Suite Enterprise upgrade licence + 3 Years 24x7 Support - 1 licence
VMware virtualization has helped customers dramatically reduce capital expenses through server consolidation. It has improved operating expenses through automation, and it has minimized lost revenue with reduced planned and unplanned downtime. Today enterprises also need better time to market for their products and services. Business units demand rapid access to IT resources and applications. To support these goals, IT teams need to be more agile while ensuring that datacenters can be fully monitored, managed and protected. With vCloud Suite, VMware enables customers to achieve the full benefits of a private or hybrid cloud - increased responsiveness, simplified operations and the best service-level agreements (SLAs) - with a single package. vCloud Suite Enterprise builds a complete and mature cloud for infrastructure as a service and rapid application provisioning. Enable control and accountability with configuration and chargeback management. Deliver availability SLAs for business critical applications with disaster recovery. Offer quick and consistent on-demand provisioning of multi-tier applications.

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VMware vCloud Suite Advanced upgrade licence + 3 Years 24x7 Support - 1 licence
VMware virtualization has helped customers dramatically reduce capital expenses through server consolidation. It has improved operating expenses through automation, and it has minimized lost revenue with reduced planned and unplanned downtime. Today enterprises also need better time to market for their products and services. Business units demand rapid access to IT resources and applications. To support these goals, IT teams need to be more agile while ensuring that datacenters can be fully monitored, managed and protected. With vCloud Suite, VMware enables customers to achieve the full benefits of a private or hybrid cloud - increased responsiveness, simplified operations and the best service-level agreements (SLAs) - with a single package. vCloud Suite Standard - get started with infrastructure as a service. Deliver software-defined datacenter services, including networking and security within virtual datacenters, and enable rapid, managed access to virtual resources.

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HPE Support Plus extended service agreement - 1 year - on-site
HP Support Plus helps you increase the performance and availability of your IT infrastructure with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support 13 hours per day, 5 days per week. Service coverage encompasses HP products and selected multivendor hardware and software. In addition, this convenient service makes software updates available to you at substantial savings. Choose Support Plus when you need to improve uptime with responsive hardware and software services, cost-effectively obtain expert multivendor support, enjoy consistent service coverage across geographically dispersed sites, update HP and selected third-party software at a predictable cost, and take advantage of subscription savings on software updates.

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HPE Foundation Care 24x7 Service with Defective Media Retention extended service agreement - 3 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

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HPE Proactive Care Call-To-Repair Service extended service agreement - 4 years - on-site
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.

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HPE 6-Hour Call-To-Repair Hardware Support with Comprehensive Defective Material Retention Post Warranty extended service agreement - 1 year - on-site
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. In addition to defective media retention, Comprehensive Defective Material Retention service feature option allows the customer to retain additional components that have been designated by HP as having data retentive capabilities, such as memory modules. All eligible data retentive components on a covered system must participate in the Comprehensive Defective Material Retention.

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