HPE Proactive 24 technical support - for HPE 3PAR Recovery Manager Oracle V800 - 3 years
HP Proactive 24 Service is an integrated hardware and software support solution designed to help you get more from your IT investment. It combines industry-leading preventive assistance with responsive support that helps you address problems quickly and effectively. Proactive 24 not only helps increase the return on technology investments across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to expertise as issues arise. An assigned account manager is your primary contact within the HP Services support organization for proactive services and access to diverse technical resources. Your account manager works closely with your IT staff to understand your environment and goals; document all the components of your infrastructure; recommend changes to improve availability, performance, and stability; and monitor ongoing operations using state-of-the-art remote tools. When problems occur, Proactive 24 delivers comprehensive single-point-of-contact assistance around the clock. It gives you 2-hour response for software issues and 4-hour onsite response for hardware problems.

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HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention extended service agreement - 3 years - on-site
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HPE Foundation Care Exchange Service Post Warranty extended service agreement (renewal) - 1 year - shipment
HPE Foundation Care 4 Hour Exchange Service - Available 24x7, including on Hewlett Packard Enterprise holidays. The networking component will be exchanged within four hours after opening the case; networking software support is also included.

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HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention extended service agreement - 3 years - on-site
Marketing description is not available.

PN : U5WF8E

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HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention extended service agreement - 4 years - on-site
Marketing description is not available.

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HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty extended service agreement - 1 year - on-site
HPE Foundation Care Call-to-Repair Service offers 24x7 service, including on Hewlett Packard Enterprise holidays, with a six-hour call-to-repair time, where the commitment is to have the hardware operational within six hours after your call is opened. Software support is 24x7 with a 2-hour response time.

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HPE Foundation Care 24x7 Service Post Warranty extended service agreement (renewal) - 1 year - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

PN : U3TP6PE

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HPE Proactive Care 24x7 Service with Defective Media Retention Post Warranty extended service agreement - 1 year - on-site
Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For hardware products, the HP Proactive Care portfolio offers distinct hardware service levels. The HP Proactive Care portfolio also offers the same service levels with the inclusion of hardware defective media retention (DMR). For eligible products, the DMR service feature option allows the customer to retain a defective hard disk or eligible SSD/Flash drive that the customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the DMR service option. For software products, HP Proactive Care Service provides software support 24 hours per day, 7 days per week including HP holidays.

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HPE Foundation Care Call-To-Repair Service Post Warranty extended service agreement - 1 year - on-site
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Foundation Care Call-To-Repair Service extended service agreement - 3 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

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HPE Proactive Care Next Business Day Service Post Warranty extended service agreement - 1 year - on-site
HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

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HPE Foundation Care Exchange Service Post Warranty extended service agreement (renewal) - 1 year - shipment
HPE Foundation Care 4 Hour Exchange Service - Available 24x7, including on Hewlett Packard Enterprise holidays. The networking component will be exchanged within four hours after opening the case; networking software support is also included.

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