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HPE Proactive Care Advanced Next Business Day Service with Defective Media Retention extended service agreement - 5 years - on-site
HP Proactive Care Advanced Service is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HP Account Support Manager (ASM) provides personalized technical and operational advice. HP Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HP, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs. Should an incident occur, reducing business impact requires a swift and comprehensive response. An HP Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severe incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates.

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Electronic HP Care Pack 24x7 Software Technical Support technical support - for HP ProLiant Essentials RDMA Pack for Multifunction Gigabit Server Adapter - 1 year
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP 24x7 Software Technical Support provides comprehensive round-the-clock services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors. This convenient service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information. In addition, 24x7 Software Technical Support brings you software updates at substantial subscription savings. This includes new versions of HP and selected third-party software products, patches, and documentation, as well as licensing to use and copy these versions. Choose 24x7 Software Technical Support when you need to improve the productivity of system managers and operators, improve system performance and reduce downtime due to software defects, expedite problem resolution through expert-level technical resources available whenever you need them, enjoy consistent service coverage across geographically dispersed sites, update HP and selected third-party software at a predictable cost, take advantage of subscription savings on software updates and keep your license compliancy up-to-date.

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HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention extended service agreement - 3 years - on-site
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

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HPE Foundation Care Call-To-Repair Service with Defective Media Retention extended service agreement - 3 years - on-site
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Foundation Care 24x7 Service extended service agreement - 4 years - on-site
HPE Foundation Care 24x7 Service—Offers 24x7 service, including on Hewlett Packard Enterprise holidays, with a four-hour on-site response time for hardware and a two-hour response time for software.

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VMware vCloud Suite Enterprise upgrade licence + 5 Years 24x7 Support - 1 licence
VMware virtualization has helped customers dramatically reduce capital expenses through server consolidation. It has improved operating expenses through automation, and it has minimized lost revenue with reduced planned and unplanned downtime. Today enterprises also need better time to market for their products and services. Business units demand rapid access to IT resources and applications. To support these goals, IT teams need to be more agile while ensuring that datacenters can be fully monitored, managed and protected. With vCloud Suite, VMware enables customers to achieve the full benefits of a private or hybrid cloud - increased responsiveness, simplified operations and the best service-level agreements (SLAs) - with a single package. vCloud Suite Enterprise builds a complete and mature cloud for infrastructure as a service and rapid application provisioning. Enable control and accountability with configuration and chargeback management. Deliver availability SLAs for business critical applications with disaster recovery. Offer quick and consistent on-demand provisioning of multi-tier applications.

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VMware vCloud Suite Standard upgrade licence + 1 Year 24x7 Support - 1 licence
VMware virtualization has helped customers dramatically reduce capital expenses through server consolidation. It has improved operating expenses through automation, and it has minimized lost revenue with reduced planned and unplanned downtime. Today enterprises also need better time to market for their products and services. Business units demand rapid access to IT resources and applications. To support these goals, IT teams need to be more agile while ensuring that datacenters can be fully monitored, managed and protected. With vCloud Suite, VMware enables customers to achieve the full benefits of a private or hybrid cloud - increased responsiveness, simplified operations and the best service-level agreements (SLAs) - with a single package.

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Aruba fan tray (front to back)
Marketing description is not available.

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HPE Proactive Care Call-To-Repair Service with Comprehensive Defective Material Retention extended service agreement - 3 years - on-site
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For each HP Proactive Care Service level, HP provides all the core problem prevention service features. The HP Proactive Care portfolio also offers the same three service levels with the inclusion of hardware defective media retention (DMR) and comprehensive defective material retention (CDMR) as additional optional service features.

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HPE Critical Advantage L3 extended service agreement - 1 year - on-site
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA includes proactive and reactive support for the products in your IT environment. CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you've purchased from HP. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment. CA also includes flexible proactive service credits that grow as your total investment in the CA Service grows within your IT environment. The account team will then use these credits to provide further proactive services that are selected for your IT environment based on your specific needs. Also, you have the option of purchasing additional CA proactive service credits, in case you need additional proactive services to be performed by the account team. CA includes reactive support for your hardware and software, as well. When problems occur, you will receive rapid response from the HP Global Mission Critical Solution Center (GMCSC), whose staff members are trained to provide advanced technical support and are familiar with your specific IT environment. For hardware issues, the GMCSC will dispatch trained hardware specialists to resolve incidents on site, if required.

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HPE Proactive Care Next Business Day Service extended service agreement - 3 years - on-site
HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

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HPE 4-Hour Same Business Day Hardware Support with Defective Media Retention Post Warranty extended service agreement - 1 year - on-site
Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.

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