HPE Support Plus 24 extended service agreement - 4 years - on-site
HPE Support Plus service is composed of comprehensive hardware and software services that help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems. Hewlett Packard Enterprise releases updates to software and reference manuals as soon as they are made available. HPE Support Plus also provides you with software updates for selected HPE-supported software products for each system, processor, processor core, and end user. In addition, HPE Support Plus provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information.

PN : HA110A4#7FX

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HP Care Pack Support Plus 24 technical support - for HP-UX Base Operating Environment - 4 years
HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year. In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings. Choose Support Plus 24 when you need to: improve uptime with responsive hardware and software services available anytime, cost-effectively obtain expert 24x7 multivendor hardware and software support, enjoy consistent service coverage across geographically dispersed sites, update HP and select third-party software at a predictable cost, take advantage of subscription savings on software updates.

PN : HA110A4#9EL

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HPE Proactive 24 technical support - for HPE StorageWorks Command View EVA6000 - 5 years
HP Proactive 24 Service is an integrated hardware and software support solution designed to help you get more from your IT investment. It combines industry-leading preventive assistance with responsive support that helps you address problems quickly and effectively. Proactive 24 not only helps increase the return on technology investments across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to expertise as issues arise. An assigned account manager is your primary contact within the HP Services support organization for proactive services and access to diverse technical resources. Your account manager works closely with your IT staff to understand your environment and goals; document all the components of your infrastructure; recommend changes to improve availability, performance, and stability; and monitor ongoing operations using state-of-the-art remote tools. When problems occur, Proactive 24 delivers comprehensive single-point-of-contact assistance around the clock. It gives you 2-hour response for software issues and 4-hour onsite response for hardware problems.

PN : HA111A5#4R2

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HPE Critical Service with Defective Media Retention technical support - for Microsoft OS - 3 years
HP Care Pack services cost-effectively upgrade or extend your standard warranty with easy-to-buy, easy-to-use support packages. They reduce downtime risks with support levels from basic to mission critical. And they cover all the IT products your business relies on: servers, storage, networking, desktops, mobile computing, printing and imaging, and software. This HP Care Pack service helps you understand and avoid the causes of downtime, meet your availability-level commitments, and enjoy the multiple benefits of collaboration with a true IT support partner. HP Care Pack services with Defective Media Retention (DMR) allows customers to keep their data safe and secure by maintaining control over defective storage disks. DMR lets you keep and control your disks and data. If a disk that is covered by the retention option malfunctions, call HP for support. An HP support agent will diagnose the system problem, dispatch an engineer (if needed) and provide a replacement disk. You will then retain the defective disk drive.

PN : HG932A3#65V

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HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty extended service agreement - 1 year - on-site
HPE Foundation Care Services provide support that helps you meet today's IT demands, and evolve for tomorrow. You are offered five service levels that are easier to understand, easier to align to your business needs, and easier to buy. They are also more personalized to deliver the information you need, when and where you need it. HPE Foundation Care Next Business Day Service offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time.

PN : U2PC8PE

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HPE Proactive Care Next Business Day Service Post Warranty extended service agreement (renewal) - 1 year - on-site
Marketing description is not available.

PN : U1CB1PE

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HPE Proactive Care 24x7 Service with Defective Media Retention Post Warranty extended service agreement - 1 year - on-site
Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For hardware products, the HP Proactive Care portfolio offers distinct hardware service levels. The HP Proactive Care portfolio also offers the same service levels with the inclusion of hardware defective media retention (DMR). For eligible products, the DMR service feature option allows the customer to retain a defective hard disk or eligible SSD/Flash drive that the customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or eligible SSD/Flash Drives on a covered system must participate in the DMR service option. For software products, HP Proactive Care Service provides software support 24 hours per day, 7 days per week including HP holidays.

PN : U1JZ8PE

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HPE Proactive Care Next Business Day Service with Defective Media Retention Post Warranty extended service agreement - 1 year - on-site
Marketing description is not available.

PN : U1LH1PE

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HPE Foundation Care Exchange Service Post Warranty extended service agreement (renewal) - 1 year - shipment
HPE Foundation Care 4 Hour Exchange Service - Available 24x7, including on Hewlett Packard Enterprise holidays. The networking component will be exchanged within four hours after opening the case; networking software support is also included.

PN : U4EE6PE

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HPE Proactive Care 24x7 Service extended service agreement - 5 years - on-site
HP Proactive Care Service offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue.

PN : H1K92A5#S6L

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HPE Foundation Care Exchange Service Post Warranty extended service agreement (renewal) - 1 year - shipment
HPE Foundation Care 4 Hour Exchange Service - Available 24x7, including on Hewlett Packard Enterprise holidays. The networking component will be exchanged within four hours after opening the case; networking software support is also included.

PN : U4EE8PE

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HPE Foundation Care 24x7 Service with Defective Media Retention Post Warranty extended service agreement - 1 year - on-site
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

PN : U4SD2PE

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