HPE Critical Advantage L2 with Defective Media Retention extended service agreement - 3 years - on-site
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA includes proactive and reactive support for the products in your IT environment . CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you've purchased from HP. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment .

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HPE Foundation Care 24x7 Service with Defective Media Retention extended service agreement - 5 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

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HPE Support Plus with Comprehensive Defective Material Retention Post Warranty extended service agreement - 1 year - on-site
HP Support Plus Service is a comprehensive hardware and software service that enables you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help you resolve hardware and software problems on your HP and selected third-party products. In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

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HPE Foundation Care Call-To-Repair Service extended service agreement - 3 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

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HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention extended service agreement - 4 years - on-site
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. Each HP Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For each HP Proactive Care Service level, HP provides all the core problem prevention service features.

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HPE Foundation Care 24x7 Service extended service agreement - 5 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

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HPE Proactive Care Call-To-Repair Service with Comprehensive Defective Material Retention extended service agreement - 4 years - on-site
HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

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HPE Proactive Care Next Business Day Service extended service agreement - 3 years - on-site
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

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HPE Proactive Care Call-To-Repair Service with Comprehensive Defective Material Retention extended service agreement - 3 years - on-site
HP Proactive Care Service offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue.

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HPE Proactive Care Call-To-Repair Service with Comprehensive Defective Material Retention extended service agreement - 5 years - on-site
HP Proactive Care Service offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue.

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HPE Support Plus 24 extended service agreement - 5 years - on-site
24x7x365 hardware and software services - plus cost-saving software updates and more. HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year.

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HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention extended service agreement - 3 years - on-site
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.

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