Electronic HP Care Pack Software Technical Support technical support - for VMware View Enterprise Starter Kit w/3 Years 9x5 Support - 5 years
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors. Available standard business hours on standard business days, this convenient service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information. Choose Software Technical Support when you need to improve the productivity of system managers and operators; improve system performance and reduce downtime due to software defects; expedite problem resolution through expert-level technical resources; enjoy consistent service coverage across geographically dispersed sites; update HP and selected third-party software at a predictable cost; take advantage of subscription savings on software updates; keep your license compliancy up-to-date.

PN : U1B87E

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HPE Critical Advantage L1 technical support - for HPE Data Protector Express - 4 years
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA includes proactive and reactive support for the products in your IT environment. CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you've purchased from HP. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment.

PN : HY261E

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HPE StorageWorks Command View EVA for EVA4400 licence - unlimited capacity
HP StorageWorks Command View EVA Software is a comprehensive software suite designed to simplify array management and provisioning for the high performance HP StorageWorks Enterprise Virtual Array (EVA) family of storage array products. Command View EVA Software proactively manages EVAs with a variety of networked storage devices across distributed SANs. Combined with the HP Systems Insight Manager that ships with each EVA, Command View EVA Software provides enterprises with the industry's most comprehensive unified storage and server management solution for both managing and monitoring EVAs.For visualizing the big SAN picture and reducing SAN complexity HP Storage Essentials Standard Edition SRM software simplifies managing EVA with SAN infrastructure. Now included with EVA solutions the SRM software helps midsize businesses with small to medium HP storage-based SANs affordably gain control of their SAN inventory. For heterogeneous SRM, you can take advantage of the Storage Essentials Enterprise Edition Suite. Command View EVA Software offers storage administrators a powerfully simple, single storage management solution for all of their EVA management needs. It automates and aggregates storage management to reduce complexity and increase productivity. Growing capacity is simple; an administrator can easily and dynamically expand LUNs and add physical drives online to quickly meet changing business needs without application downtime. Management costs are further reduced with easy and fast configuration of (LUNs) and RAID sets. Performance monitoring provides real-time analysis and collection of historical performance data allowing for identification of bottlenecks and keep applications running at optimized levels. For mission-critical applications take advantage of proactive remote services by integrating with the HP Instant Support Enterprise Edition and HP Solutions Center support to enable 24x7 uptime.

PN : T5498B

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HPE Critical Advantage L3 technical support - for HPE VirtualSystem CV2 for Citrix XenDesktop - Extended with SAN - 1 year
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA includes proactive and reactive support for the products in your IT environment. CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you've purchased from HP. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment.

PN : U1P24E

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