HPE Foundation Care 24x7 Service extended service agreement - 4 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

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HPE Premium Service extended service agreement - 4 years - on-site
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HPE Proactive Care Advanced Next Business Day Service with Defective Media Retention extended service agreement - 3 years - on-site
HP Proactive Care Advanced Service is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HP Account Support Manager (ASM) provides personalized technical and operational advice. HP Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HP, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs. Should an incident occur, reducing business impact requires a swift and comprehensive response. An HP Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severe incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates.

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Electronic HP Care Pack Software Technical Support technical support - for MS Windows Storage Server x64 - 3 years
HP Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors. Available standard business hours on standard business days, this convenient HP Care Pack service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information. In addition, HP Software Technical Support brings you software updates at substantial subscription savings. This includes new versions of HP and selected third-party software products, patches, and documentation, as well as licensing to use and copy these versions. Choose Software Technical Support when you need to: improve the productivity of system managers and operators; improve system performance and reduce downtime due to software defects; expedite problem resolution through expert-level technical resources; enjoy consistent service coverage across geographically dispersed sites; update HP and selected third-party software at a predictable cost; take advantage of subscription savings on software updates; keep your license compliancy up-to-date.

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VMware vCloud Suite Standard upgrade licence + 5 Years 24x7 Support - 1 licence
VMware virtualization has helped customers dramatically reduce capital expenses through server consolidation. It has improved operating expenses through automation, and it has minimized lost revenue with reduced planned and unplanned downtime. Today enterprises also need better time to market for their products and services. Business units demand rapid access to IT resources and applications. To support these goals, IT teams need to be more agile while ensuring that datacenters can be fully monitored, managed and protected. With vCloud Suite, VMware enables customers to achieve the full benefits of a private or hybrid cloud - increased responsiveness, simplified operations and the best service-level agreements (SLAs) - with a single package.

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VMware vCloud Suite Standard upgrade licence + 1 Year 24x7 Support - 1 licence
VMware virtualization has helped customers dramatically reduce capital expenses through server consolidation. It has improved operating expenses through automation, and it has minimized lost revenue with reduced planned and unplanned downtime. Today enterprises also need better time to market for their products and services. Business units demand rapid access to IT resources and applications. To support these goals, IT teams need to be more agile while ensuring that datacenters can be fully monitored, managed and protected. With vCloud Suite, VMware enables customers to achieve the full benefits of a private or hybrid cloud - increased responsiveness, simplified operations and the best service-level agreements (SLAs) - with a single package.

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VMware vCloud Suite Standard upgrade licence + 3 Years 24x7 Support - 1 licence
VMware virtualization has helped customers dramatically reduce capital expenses through server consolidation. It has improved operating expenses through automation, and it has minimized lost revenue with reduced planned and unplanned downtime. Today enterprises also need better time to market for their products and services. Business units demand rapid access to IT resources and applications. To support these goals, IT teams need to be more agile while ensuring that datacenters can be fully monitored, managed and protected. With vCloud Suite, VMware enables customers to achieve the full benefits of a private or hybrid cloud - increased responsiveness, simplified operations and the best service-level agreements (SLAs) - with a single package.

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HPE 3PAR hard drive - 1.2 TB - SAS
HP 3PAR StoreServ Storage is designed to deliver the agility and efficiency demanded by virtual data centers integrating SAP products. All HP 3PAR models are targeted towards the most demanding SAP customers for their SAP production systems and landscapes; they are simple to use, yet powerful, autonomically tiered, and multi-tenant storage arrays. They are supported by a powerful suite of software products that provide ease of management, efficient storage utilization through thin technologies, autonomic storage tiering and leading availability features such as persistent cache and full-mesh interconnect. The features of HP 3PAR StoreServ are ideally suited for integration with SAP systems that rely on a robust, scalable, and efficient storage solution.

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Electronic HP Care Pack 24x7 Software Technical Support technical support - for VMware View Premier Bundle w/3 Years 9x5 Support - 4 years
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP 24x7 Software Technical Support provides comprehensive round-the-clock services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors. This convenient service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information. In addition, 24x7 Software Technical Support brings you software updates at substantial subscription savings. This includes new versions of HP and selected third-party software products, patches, and documentation, as well as licensing to use and copy these versions. Choose 24x7 Software Technical Support when you need to improve the productivity of system managers and operators, improve system performance and reduce downtime due to software defects, expedite problem resolution through expert-level technical resources available whenever you need them, enjoy consistent service coverage across geographically dispersed sites, update HP and selected third-party software at a predictable cost, take advantage of subscription savings on software updates and keep your license compliancy up-to-date.

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Intel Xeon X5667 / 3.06 GHz processor
Intel Xeon processors represent a broad product line to meet a range of demanding performance and energy efficiency requirements for compute-intensive embedded, storage, and communications applications.

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HPE Critical Advantage L3 technical support - for HPE Data Protector Express Microsoft SQL Online Backup - 3 years
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA includes proactive and reactive support for the products in your IT environment. CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you've purchased from HP. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment.

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Electronic HP Care Pack Critical Advantage L1 technical support - for Cisco MDS 9222i Storage Media Encryption Package - 1 year
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. A mutually agreed-upon support strategy is designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. CA is to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA includes flexible proactive service credits that grow as your total investment in the CA Service grows. The account team will then use these credits to provide further proactive services based on your specific needs.

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