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HPE VCX Automatic Call Distribution licence - 1 agent
For small- to mid-size call centers, the cost-effective, feature-rich, 3Com VCX Automatic Call Distribution (ACD) application streamlines communications. Ideally suited for sales, help desk, and customer support groups, VCX ACD applies business intelligence to inbound call traffic via five customizable, built-in routing algorithms that queue and route calls to the most appropriate available agent. It allows supervisors to obtain real-time, up-to-the-minute vital statistics on call center performance - such as queued calls and abandoned calls - via the VCX real time statistics desktop tool.

PN : JE422BAE

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AMD Radeon 7000 graphics card - Radeon 7000
The Radeon 7000 is a dual display graphics product that provides 32 MB of graphics memory. The Radeon 7000 is a 2D graphics card and is certified for 2D software applications and 2D digital video editing hardware.

PN : AH391AR

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Electronic HP Care Pack Software Technical Support technical support - for VMware vShield App with Data Security w/3 Years 9x5 Support - 5 years
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors. Available standard business hours on standard business days, this convenient service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information. Choose Software Technical Support when you need to improve the productivity of system managers and operators; improve system performance and reduce downtime due to software defects; expedite problem resolution through expert-level technical resources; enjoy consistent service coverage across geographically dispersed sites; update HP and selected third-party software at a predictable cost; take advantage of subscription savings on software updates; keep your license compliancy up-to-date.

PN : U0F47E

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Electronic HP Care Pack Critical Advantage L1 technical support - for VMware vSphere Enterprise Plus Edition w/3 Years 9x5 Support - 3 years
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. A mutually agreed-upon support strategy is designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. CA is to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA includes flexible proactive service credits that grow as your total investment in the CA Service grows. The account team will then use these credits to provide further proactive services based on your specific needs.

PN : HW330E

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HPE Proactive Care Advanced 24x7 Software Service technical support - for Microsoft Windows Server 2012 Foundation - 3 years
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. HP Proactive Care uses HP Remote Support Technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of HP Remote Support Technology is required to receive full delivery and benefits from this support service.

PN : U6GY5E

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HPE 24x7 Software Technical Support technical support - for HPE Data Protector Express Backup Server - 1 year
HPE Software Technical Support provides comprehensive remote software support services for Hewlett Packard Enterprise software products and selected third-party software products. With HPE Software Technical Support, your IT staff receives fast and reliable access to HPE Global Support Centers. Hewlett Packard Enterprise technical resources work with your IT team to provide advice on software features and use, help with problem diagnosis and resolution, and identify software defects. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.

PN : UV370E

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Cisco MDS 9000 FC Module switch - 18 ports - plug-in module
Companies investing in Fiber Channel SAN infrastructure have realized significant benefits in increased storage utilization and availability, simplified management, and more effective disaster recovery and business continuance strategies. Until now, however, SAN deployment and its resulting benefits have primarily been focused on mission-critical application islands within individual data centers. The difficulty and cost associated with migrating the large number of data center midrange servers to Fiber Channel in certain cases has made it impractical for IT managers to extend the benefits of SAN to mid-range applications. Using open-standard IP-based technology, the Cisco MDS 9000 family IP storage services module eliminates the barriers to SAN expansion, enabling businesses to extend the reach of their Fiber Channel SANs throughout the data center and between data centers. The dual functionality of the Cisco MDS 9000 family IP storage services module supports interconnection of remote SAN islands and extends SAN connectivity to IP-enabled servers using the FCIP and iSCSI protocols, respectively.

PN : AG852B

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HPE 24x7 Software Technical Support technical support - for HPE StorageWorks Storage Mirroring for Linux - 3 years
HPE Software Technical Support provides comprehensive remote software support services for Hewlett Packard Enterprise software products and selected third-party software products. With HPE Software Technical Support, your IT staff receives fast and reliable access to HPE Global Support Centers. Hewlett Packard Enterprise technical resources work with your IT team to provide advice on software features and use, help with problem diagnosis and resolution, and identify software defects. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.

PN : UJ635E

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HPE StorageWorks Business Copy EVA for EVA4400 licence - unlimited capacity
HP StorageWorks Business Copy EVA is an array based application that utilizes a powerfully simple HP StorageWorks Replication Solutions Manager GUI to create, manage and configure local replication on the full HP StorageWorks Enterprise Virtual Array product family. Business Copy EVA shares an integrated management interface with HP StorageWorks Continuous Access EVA. The replication manager manages all local and remote replication features across the full EVA array storage family. With the combination of the Business Copy's unique MirrorClone, Snapclone and Vsnap local replication technologies and an unparalleled easy to use replication manager interface, businesses now can achieve new IT efficiencies. HP Business Copy offers Simplicity without Compromise!

PN : T5477B

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HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention extended service agreement - 4 years - on-site
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

PN : U5H99E

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HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention extended service agreement - 5 years - on-site
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

PN : U2LP8E

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HPE Critical Advantage L3 extended service agreement - 1 year - on-site
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology.

PN : HQ878E

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