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HPE Proactive Care 24x7 Software Service technical support - for SuSE Linux Enterprise Server for SAP w/5 Years 24x7 Subscription - 5 years
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. HP Proactive Care uses HP Remote Support Technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of HP Remote Support Technology is required to receive full delivery and benefits from this support service.

PN : U7G53E

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HPE StorageWorks 82E host bus adapter
The introduction of the HP StorageWorks 8Gb PCIe Fiber Channel Host Bus Adapters brings datacenter infrastructure components to a higher level of performance and efficiency. The HP StorageWorks 8Gb PCIe FC Host Bus Adapters are priced only slightly higher than an equivalent 4Gb HBA, yet, they have the ability to deliver twice the I/O performance. If you are using storage intensive applications, such as backup / restore, database transactions, and rich media, the increased performance of the 8Gb infrastructure allows you to store and retrieve critical information faster. The virtualization of servers has become an important capability for most datacenters. The ability to improve overall server utilization, resulting in significant cost savings, has made server virtualization a "must-have" for most enterprises. By having an HBA that supports and maximizes your server virtualization efforts, you are protecting your significant investments in virtualization technology. Since most of today's datacenters are required to be available 24 X 7, it is critical that infrastructure components have failover capabilities. By installing redundant HBAs into your servers, you can feel confident that your servers will remain connected to mission-critical stored data. Finally, today's enterprises are becoming more and more sensitive to the power consumption within the datacenter. The 8Gb PCIe FC Host Bus Adapters provide a number of features that work together to reduce power consumption, thus delivering a "green" benefit within the server.

PN : SN424A

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HPE Critical Advantage L3 technical support - for HPE StoreOnce B6200 Replication - 4 years
HP Critical Advantage (CA) Service is a comprehensive support solution designed to help businesses maximize their return on investment in complex infrastructure that supports critical applications. CA offers an integrated set of proactive and reactive services designed to help you improve performance, availability, and functional use of your technology. CA includes proactive and reactive support for the products in your IT environment. CA is purchased and entitled on a per-product basis, and you have the flexibility of choosing the appropriate hardware reactive support level, depending on your needs. In addition, each CA service level provides reactive software support and updates for HP software and the third-party software you've purchased from HP. CA provides an assigned account team composed of highly trained IT professionals who form close working relationships with designated members of your IT management staff. The account team develops a clear understanding of your IT environment, your IT goals, and your overall business objectives. A mutually agreed-upon support strategy is then designed and documented in an account support plan. The account team meets with you annually to discuss progress against the plan and to update the plan in order to track continued alignment with your business goals. In addition, your assigned account team is equipped with HP developed remote support technologies and tools to help you minimize downtime and improve productivity. In a complex environment, many components need to work seamlessly together. CA has been specifically designed for this purpose. It provides an end-to-end environment support solution covering servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. CA provides proactive deliverables across the components in the infrastructure supported by CA to help you achieve maximum utilization, uptime, and use of the technology by addressing the most common challenges in managing these environments. CA provides a core set of proactive services for your IT environment.

PN : U1U24E

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