HPE Foundation Care Next Business Day Exchange Service Post Warranty extended service agreement - 1 year - shipment
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty extended service agreement (renewal) - 1 year - on-site
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Proactive Care Call-To-Repair Service extended service agreement - 4 years - on-site
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HPE Proactive Care Next Business Day Service extended service agreement - 5 years - on-site
HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

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HPE Foundation Care Next Business Day Service extended service agreement - 5 years - on-site
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention extended service agreement - 4 years - on-site
Marketing description is not available.

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HPE Foundation Care Next Business Day Software Support technical support - for HPE Intelligent Management Center (IMC) Enterprise - 1 year
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer.

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HPE Implementation Service installation / configuration
HP Helion Implementation Services provides the support and guidance you need to put your plan into action. The team of experts helps build, integrate, migrate, and deploy your cloud solutions using best practices and pre-built automation tools, so you can reduce expenses, avoid common pitfalls, and achieve the results that meet your IT and business goals.

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HPE Foundation Care 24x7 Service extended service agreement - 4 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

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HPE Implementation Service installation / configuration
HP Helion Implementation Services provides the support and guidance you need to put your plan into action. The team of experts helps build, integrate, migrate, and deploy your cloud solutions using best practices and pre-built automation tools, so you can reduce expenses, avoid common pitfalls, and achieve the results that meet your IT and business goals.

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HPE Proactive 24 technical support - for HP-UX High Availability Operating Environment for HP9000 - 1 year
HP Proactive 24 Service is an integrated hardware and software support solution designed to help you get more from your IT investment. It combines industry-leading preventive assistance with responsive support that helps you address problems quickly and effectively. Proactive 24 not only helps increase the return on technology investments across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to expertise as issues arise. An assigned account manager is your primary contact within the HP Services support organization for proactive services and access to diverse technical resources. Your account manager works closely with your IT staff to understand your environment and goals; document all the components of your infrastructure; recommend changes to improve availability, performance, and stability; and monitor ongoing operations using state-of-the-art remote tools. When problems occur, Proactive 24 delivers comprehensive single-point-of-contact assistance around the clock. It gives you 2-hour response for software issues and 4-hour onsite response for hardware problems.

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HPE Proactive 24 extended service agreement - 5 years - on-site
Turning off the office lights at the end of the day doesn't mean business is closed. Because your business needs to stay up and running 365 x 24 x 7, HP Proactive 24 Services collaborates with your IT staff to provide around-the-clock monitoring, 365 x 24 x 7 issue resolution, four-hour onsite response for hardware issues, and sound advice. HP assesses your infrastructure to find areas needing improvement and assign an account support manager, design an account support plan, offer operating system patch analysis and management, and monitor for firmware/software updates.

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