SWCAT-ICM-m PN: R-ICME-PG
ICM ENTERPRISE PG LICENSES

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SWCAT-ICM-m PN: ICMH-UPGAGT-T2-L
ICM HOSTED UPGRADE TO PREMIUM AGENT - TIER 2

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SWCAT-ICM-m PN: R-ICMH-AGENTS-LC
ICM HOSTED AGENT LICENSES

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SWCAT-ICM-m PN: ICMH-UPGAGT-T3-L
ICM HOSTED UPGRADE TO PREMIUM AGENT - TIER 3

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SWCAT-ICM-m PN: R-ICMH-PG-AGENTS
ICM PG and Agent Licenses

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SWCAT-ICM-m PN: ICMH-UPGAGT-T4-L
ICM HOSTED UPGRADE TO PREMIUM AGENT - TIER 4

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Cisco 2800 Series Voice Bundles PN: CISCO2801-V/K9-RF
2801 Voice Bundle,PVDM2-8,SP Serv,128F/384D REMANUFACTURED

PN : CISCO2801-V/K9-RF

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SWCAT-ICM-m PN: ICMH-UPGAGT-T5-L
ICM HOSTED UPGRADE TO PREMIUM AGENT - TIER 5

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Cisco 2800 Series Voice Bundles PN: CISCO2801CCMEK9-RF
2801VoicePVDM2-8,FL-CCME-24,SP Serv,128F/384D REMANUFACTURED

PN : CISCO2801CCMEK9-RF

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SWCAT-ICM-m PN: ICMH-WEBAGT-L
ICM HOSTED WEB AGENT

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SWCAT-ICM-m PN: R-ICME-AGENTS
ICM Agent Licenses

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SWCAT-ICM-m PN: ICMH-STDAGT-T4-L
ICM HOSTED STANDARD AGENT - TIER 4

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