HPE 6-Hour Call-To-Repair Hardware Support with Comprehensive Defective Material Retention Post Warranty extended service agreement - 1 year - on-site
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. In addition to defective media retention, Comprehensive Defective Material Retention service feature option allows the customer to retain additional components that have been designated by HP as having data retentive capabilities, such as memory modules. All eligible data retentive components on a covered system must participate in the Comprehensive Defective Material Retention.

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HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty extended service agreement (renewal) - 1 year - on-site
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Proactive Care 24x7 Software Service technical support - for HPE Business Copy EVA - 4 years
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. HP Proactive Care uses HP Remote Support Technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of HP Remote Support Technology is required to receive full delivery and benefits from this support service.

PN : H1K92A4#4RT

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HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention Post Warranty extended service agreement - 1 year - on-site
With HPE Foundation Care, you can minimize the time spent on troubleshooting, monitoring, and remediating while maintaining availability within limited budgets and resources. HPE Foundation Care 24x7 Service offers 24x7 service, including on Hewlett Packard Enterprise holidays, with a four-hour on-site response time for hardware and a two-hour response time for software.

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HPE Foundation Care Call-To-Repair Service extended service agreement - 3 years - on-site
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

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HPE Foundation Care Exchange Service extended service agreement - 1 year - shipment
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

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HP Care Pack 24x7 Software Technical Support technical support - 3 years
HP 24x7 Software Technical Support provides comprehensive round-the-clock services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors. This convenient HP Care Pack service gives your IT team direct access to HP IT Response Centers. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information. In addition, 24x7 Software Technical Support brings you software updates at substantial subscription savings. This includes new versions of HP and selected third-party software products, patches, and documentation, as well as licensing to use and copy these versions. Choose 24x7 Software Technical Support when you need to: improve the productivity of system managers and operators; improve system performance and reduce downtime due to software defects; expedite problem resolution through expert-level technical resources available whenever you need them; enjoy consistent service coverage across geographically dispersed sites; update HP and selected third-party software at a predictable cost; take advantage of subscription savings on software updates; keep your license compliancy up-to-date.

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HPE Foundation Care Next Business Day Service Post Warranty extended service agreement - 1 year - on-site
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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HPE Proactive Care Call-To-Repair Service Post Warranty extended service agreement - 1 year - on-site
HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

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HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention Post Warranty extended service agreement - 1 year - on-site
Marketing description is not available.

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HPE Proactive Care Call-To-Repair Service with Defective Media Retention Post Warranty extended service agreement - 1 year - on-site
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and performance of your converged infrastructure. In a complex converged and virtualised environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing an end-to-end support solution that covers servers, operating systems, hypervisors, storage, storage area networks, and networks.

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HPE Proactive Care 24x7 Service Post Warranty extended service agreement - 1 year - on-site
Marketing description is not available.

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